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Privacy policy

Your right to privacy is very important. SiteCenter recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That's why we have put a policy in place to protect your personal information. Below is a summary of our policy.

By submitting personal data manually or in electronic form to this web site, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

What personal information do we collect? When making a purchase with SiteCenter, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information. When you become a SiteCenter customer you automatically subscribe to electronic newsletter and special offer promotions. You can adjust your email preferences and/or unsubscribe from certain communications via your SiteCenter Control Panel

Protecting your privacy

We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take all reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

On occasion, we may need to provide your name and delivery address to third parties that SiteCenter may use for the purposes of delivering specific services to you (e.g., customer support.). We will not provide any of your personal information to other companies or individuals for marketing purposes without your permission.

SiteCenter may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

Use of cookies

SiteCenter uses cookies for various reasons, for example, cookies enable us to track information during the domain name registration and package sign-up process. These cookies do not track individual information. Cookies from SiteCenter can only be read by SiteCenter. If you choose to disable cookies in your browser, you will not be able to carry out a transaction with SiteCenter.

If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:

• the Internet domain (e.g. www.company.co.uk) and IP address from which you access the web site
• the type of browser and operating system you use
• the date and time of your visit
• the pages you visit
• the address of the web site from which you linked to us (if applicable).

We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

Data storage in the U.K.

Any information that SiteCenter needs to store and process will be carried out on databases located in the UK, and in full compliance of the Data Protection Act.

How can you update the personal information you have provided to us?

You can help SiteCenter maintain the accuracy of your information by notifying SiteCenter of any changes to your address, title, phone number or e-mail address. You can do this by updating your personal details from within your SiteCenter Control Panel.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Information Disclosure Policy

Personal and account information

SiteCenter will not otherwise disclose its customers' personal and account information unless SiteCenter has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of SiteCenter, SiteCenter' customers, or others, or where SiteCenter has a good faith belief that the law requires such disclosure.

Electronic communications

SiteCenter also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that SiteCenter stores or transmits for its customers. The circumstances under which SiteCenter will disclose such electronic customer communications are when:

• it is necessary in order to provide service to the customer;
• it is necessary to protect the legitimate interests of SiteCenter and its customers;
• it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that SiteCenter determines in its sole discretion to be valid and enforceable
• it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by SiteCenter and appear to pertain to the commission of a crime.

SiteCenter disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. SiteCenter will, however, review, delete or block access to communications that may harm SiteCenter, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which SiteCenter may take such action include, but are not limited to, actual or potential violations of SiteCenter' Acceptable Use Policy.

General terms and conditions

Server use

SiteCenter reserves the right to refuse service and/or access to its servers and/or services to anyone.

SiteCenter does not allow any of the following content to be stored on its servers:

Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.

Excessive download content or non-linked content.

Refusal of service based on content matching either of these two criteria is entirely at the discretion of SiteCenter.

SiteCenter reserves the right to move your data to a different server with no previous notice.

Support

We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Note: if your broadband connection is unavailable then you should use either your previous connection or our free account 0845 dial up service available on our homepage. Should you fail to find a resolution to our problem in our FAQs or Knowledge Base then you will find our 24/7 support contact details within our support website

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the SiteCenter support website, as are details of any interruptions to our services.

Reselling of Services

All accounts other than our Reseller account are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.

Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may however resell all of our services with our Reseller package.

SiteCenter reserve the right to suspend access to the API facilities of the Reseller account if a customer's use is deemed to be affecting the platform. Access will be reinstated pending investigation and appropriate fixes to any conflicts.

Unlimited Use Policy

High bandwidth usage: SiteCenter offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, SiteCenter may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at SiteCenter' discretion, SiteCenter reserves the right to impose the High Resource User Policy for the consideration of all customers.

Database Usage

If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 50MB in that month.

High Resource User Policy

Resources are defined as bandwidth, processor utilization or disk space.

SiteCenter may implement the following policy to its sole discretion:

When the resources utilised by a customer in using a service are abnormally high, SiteCenter reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby SiteCenter continues supplying the service under a reduced usage criteria specified by SiteCenter. Failure to comply with such measures may result in your service being terminated.

Uploads via scripting languages

We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file. Payment policies

All accounts are set up on a prepay basis. Although SiteCenter reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, from the date the account was established. Customers will automatically be charged again at the end of their prepay period unless confirmation of the wish to close has already been received.

In situations where the card number on file is declined SiteCenter will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, SiteCenter reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £20 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

You are required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

Please refer to our Domain Name terms of service for Domain Name specific payment policies.

All payment is in UK sterling. All prices displayed are shown excluding UK VAT.

Your personal details

Please note that whilst your email is primarily used for billing purposes, SiteCenter reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications within your SiteCenter control panel.

We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that SiteCenter may use for the purposes of delivering specific services to you (e.g. customer support).

Payment options

In order to streamline our accounting procedures and keep costs down SiteCenter currently runs a limited number of payment options.

Credit / Debit Cards: SiteCenter accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo.

Cheque Payment: This option is only available to business customers who pay annually for their SiteCenter account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line. SiteCenter cannot guarantee that a service will be provided until after any received cheques have been cleared.

Cancellation and refunds

SiteCenter reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes SiteCenter' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to SiteCenter. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by SiteCenter. In addition some accounts incur set-up fees, these charges are also non-refundable.

Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.

Chargebacks

Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such chargebacks and recover the original monies from the card issuer.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold SiteCenter harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against SiteCenter, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless SiteCenter against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with SiteCenter' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from SiteCenter' server.

Disclaimer

SiteCenter will not be responsible for any damages your business may suffer. SiteCenter makes no warranties of any kind, expressed or implied for services we provide. SiteCenter does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, SiteCenter cannot guarantee to be able to replace lost data. SiteCenter disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by SiteCenter and its employees. SiteCenter reserves the right to revise its policies at any time.

Acceptable use policy

Guidelines

This policy is subject to change, so please check regularly for updates. This policy is in addition to SiteCenter Terms and Conditions.

1) Web hosting

1.1) SiteCenter reserves the right to suspend or cancel a customer's access to any or all services provided by SiteCenter, where SiteCenter decides that the account has been inappropriately used. SiteCenter reserves the right to refuse service and/or access to its servers to anyone.

1.2) SiteCenter offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video is acceptable provided it is streamed to the user, links to HTTP download of this content is not acceptable. SiteCenter offers a streaming media service for this type of content.

1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed. Scripts that are designed to provide proxy services, anonymous or otherwise, are not allowed.

1.4) SiteCenter will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.

1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from a SiteCenter-hosted domain.

1.4.3) Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for SiteCenter to prove that you do not.

1.4.4) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of SiteCenter.

1.4.5) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space.

1.4.6) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.

2) Email

2.1) If SiteCenter identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

2.2) Common issues that cause problems are:

2.2.1) Where a mailbox receives large volumes of undeliverable email.

2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.

2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.

2.3) You may not use SiteCenter email services for any of the following:

2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.

2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.

2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.

2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:

2.4.1) Where we identify a server that has an open mail relay.

2.4.2) Where a significant volume of mail is sent from a domain in a defined timescale.

2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a SiteCenter hosted domain.

2.5) To prevent SiteCenter' IP Addresses being blocked by IP Address blocking, a domain held on SiteCenter servers may be disabled:

2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted on a SiteCenter server.

3) Dedicated servers

3.1) All dedicated server customers are responsible for the activities and security of their server. Servers will be disconnected from the network in the following scenarios:

3.1.1) Any server that attempts network scans or other possible hacking activities.

3.1.2) SiteCenter believe a server has been compromised.

3.1.3) Where there is a sudden increase in a server's use of network capacity, which impacts other servers on the same network.